Policies
Everything you need to know about shipping, returns, and our guarantee.
Shipping Policy
- •Free standard shipping on all orders over $35 within the contiguous United States.
- •Orders are processed within 1-2 business days.
- •Standard Shipping: 5-7 business days.
- •Express Shipping: 2-3 business days (additional $9.99).
- •International shipping available to Canada and Mexico.
Returns Policy
- •We offer a 30-day return policy for all unused items in original packaging.
- •Email returns@timomats.com with your order number to start a return.
- •We'll send you a prepaid return label.
- •Refund processed within 5-7 business days after receipt.
- •Items used or washed are non-returnable.
Our Guarantee
- •100% satisfaction guaranteed.
- •Easy 30-day returns.
- •Fast customer support response (within 24 hours).
- •Quality products that last.
- •Contact support@timomats.com for any issues.
Have more questions? Contact us at support@timomats.com
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